Frequently Asked Questions
Everything you need to know about shopping at DREO
What shipping methods do you offer?
We provide standard, expedited, and priority shipping options. Delivery times typically range from 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Which payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do your products come with a warranty?
Yes, all DREO products are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.
Can I modify or cancel my order after it is placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters the fulfillment process and cannot be changed.